Insided

When Aknostic partnered with Insided, they were a startup aiming for rapid growth. Our cloud infrastructure setup provided the foundation that allowed them to scale from a startup to a mature company with a dedicated infrastructure team. We also optimized their databases and ElasticSearch environment, providing critical improvements in reliability and resilience while offering 24/7 support.

About our customer

Insided is a SaaS company that provides customer success community software. It helps businesses drive customer engagement, self-service, and product feedback. Their platform empowers organizations to create interactive customer communities. Visit Insided to learn more.

The situation

As a fast-growing startup, Insided needed a scalable, reliable cloud infrastructure to support its expanding user base and increase development speed. Their internal team was still forming, and they required an experienced partner to build and maintain a stable environment.

The IT question

Insided needed a cloud infrastructure allowing developers to innovate quickly, release new features, and ensure 24/7 availability while maintaining database performance—particularly around ElasticSearch- critical for their platform's search capabilities.

The business behind the question

Insided’s success depended on its ability to deliver seamless, scalable community software to clients worldwide. As user communities grew, the underlying infrastructure had to ensure resilience, speed, and support for new features while handling growing traffic.

Our solution

We provided a tailored cloud infrastructure designed for scale. As Insided’s needs grew, we trained their team in DevOps best practices and took responsibility for setting up and maintaining key components like ElasticSearch. Our optimization efforts enhanced database performance, ensuring their platform remained resilient and reliable. Additionally, we supported Insided around the clock, offering 24/7 support to handle critical issues.

The mission-critical transformation

Our infrastructure solutions were pivotal in transforming Insided from a startup to a scale-up and beyond. By providing a scalable, resilient platform, we enabled their internal team to focus on innovation, creating new features, and enhancing the customer experience. Once they reached a critical mass, we trained their in-house team, ensuring long-term success.