Usabilla

Usabilla partnered with us to elevate its cloud infrastructure, focusing on building a robust, multi-region setup on AWS designed to handle the high demands of real-time customer feedback and analytics. By collaborating closely with their DevOps team, we delivered a solution that ensured 24/7 reliability and enhanced performance. The result was a secure, scalable cloud environment that empowered Usabilla to achieve operational excellence and meet its business objectives.

About Usabilla

Usabilla is a key innovator in customer experience and feedback management, offering advanced tools that empower businesses to gather real-time customer insights. Their solutions, seamlessly integrated into websites, mobile apps, and email platforms, enable organizations to enhance user experiences and drive data-informed decisions. Trusted by industries such as e-commerce, finance, and telecommunications, Usabilla’s platform is vital in helping companies leverage customer feedback to sustain and amplify their success.

The Situation

As the operations scaled, their cloud infrastructure needed to keep pace with increasing demands for rapid growth, high-volume data processing, and uncompromising security requirements. To sustain global service reliability, they required a resilient multi-region architecture that guaranteed speed, availability, and performance across geographies. Ongoing support for their DevOps team was essential, ensuring the flexibility and efficiency needed to maintain peak operational performance and adapt to evolving business needs.

The IT Question

Usabilla's primary question was how to evolve its existing infrastructure to support global demand while maintaining resilience, security, and cost efficiency. They wanted a solution enabling their platform to scale seamlessly, back up critical data, and ensure continuous availability, regardless of demand spikes or unforeseen technical issues.

The Business Behind the Question

As a leader in customer experience, Usabilla’s success depends on delivering reliable, real-time feedback analytics. Any instance of downtime, data loss, or performance issues could jeopardize the quality and timeliness of insights provided to their clients. With user experience at the heart of its mission, Usabilla prioritized building a high-performing, secure, and resilient infrastructure capable of supporting its growth trajectory and maintaining its competitive edge in a demanding market.

Our Solution

To meet Usabilla’s requirements, we implemented the following key solutions:

1. AWS Infrastructure Optimization
   We worked closely with Usabilla’s DevOps team to refine and optimize their AWS setup, ensuring efficient resource utilization and enhanced performance across the board.
2. Multi-Region Cloud Setup
   Our team established a cloud infrastructure in multiple AWS regions to deliver consistent service globally, reducing latency and strengthening the platform’s reliability and availability.
3. Backup Server for Git Repositories
   We set up a dedicated backup server for Usabilla’s Git repositories, safeguarding critical code and ensuring quick recovery options for continued development and deployment.
4. EC2 Resilience and Reliability
   We improved the resilience of their EC2 instances by implementing best practices for high availability, reducing the risk of downtime, and ensuring that Usabilla’s services remained uninterrupted.
5. 24/7 Support
   To provide peace of mind and immediate troubleshooting, we delivered 24/7 support, promptly addressing issues and maintaining seamless service for Usabilla’s infrastructure.

The Mission-Critical Transformation

Through our partnership, Usabilla’s cloud infrastructure underwent a transformation that not only enhanced its technical resilience and efficiency but also fortified the platform’s capacity to deliver real-time insights to clients worldwide. With optimized AWS performance, robust multi-region setups, and reliable backups, Usabilla is well-equipped to continue leading in customer experience solutions with confidence and agility. The 24/7 support ensures they can operate at full capacity and continue growing without compromising service quality.